Quick answer
Virtual Sleep Care aims to publish information that is accurate, current, understandable and transparent about its limits. This policy explains what readers can report, how we assess a concern, how corrections are shown and where to direct questions that need a different support or privacy process.
Our commitments
- Welcome good-faith feedback from readers, clinicians, experts, partners and staff.
- Evaluate concerns according to evidence, potential harm and reader impact—not whether the feedback is favourable to Virtual Sleep Care or a commercial partner.
- Prioritize possible patient-safety, privacy, legal, pricing, accessibility and service-access problems.
- Correct material errors as reasonably practicable and explain meaningful changes when a public note would help readers.
- Represent legitimate uncertainty instead of presenting a disputed conclusion as settled.
- Keep editorial and clinical decisions separate from sales pressure, sponsorship or manufacturer preference.
- Protect privacy by asking readers not to send unnecessary medical, payment, insurance or identity information through a general correction route.
What this policy covers
You may report a concern about clinical, educational, product, pricing, shipping, service, policy, accessibility, authorship, sourcing, metadata or structured information published by Virtual Sleep Care. Examples include:
This route is for published-content concerns. It does not replace individual medical care, emergency services, an order or warranty request, a privacy request, or a formal complaint about care. The appropriate routes are listed below.
- a factual error or statement that no longer reflects current evidence, guidance or policy;
- a broken or misleading link;
- an unclear explanation, missing limitation or unsupported implication;
- an incorrect name, credential, date, product detail, price or compatibility statement;
- missing disclosure of a material commercial relationship or conflict;
- inaccessible content or an image description that does not communicate the visual’s purpose;
- language that may be stigmatizing, exclusionary or likely to be misunderstood; or
- a difference between visible page content and its title, search description or structured data.
How to report a correction
Email support@virtualsleepcare.ca with Content correction in the subject line. A useful report includes:
You do not need to be a health professional or provide a complete solution to raise a concern. Please do not include medical records, test reports, device serial numbers, payment details, insurance identifiers or other unnecessary personal information. If clarification is needed and you provide contact details, we may contact you about the report.
- the page address or URL;
- the heading, quotation or screenshot that identifies the material;
- what you believe is inaccurate, outdated, unclear, inaccessible or incomplete;
- why the issue matters; and
- an authoritative source or other supporting context, when available.
How concerns are triaged
Not every edit has the same urgency or review needs. We use the potential effect on readers to guide the response.
These categories describe our process, not a guaranteed response time. Complexity, the availability of source material and the number of reviewers required can affect timing.
What happens after a report
- The report is logged and screened. We identify the page, issue, potential impact and appropriate owner.
- The relevant material is preserved. Page history, sources, product records or screenshots may be retained so the concern can be reviewed accurately.
- The right reviewer assesses it. Editorial staff review general content. A qualified clinical reviewer assesses medical meaning or safety. Product, regulatory, privacy, accessibility, legal or operational owners participate when their expertise is required.
- Sources and context are checked. We compare the wording with the evidence or record that should support it and consider whether a reasonable reader could be misled.
- A decision is recorded. The page may be corrected, clarified, updated, temporarily withheld, consolidated, redirected, retired or retained with an explanation.
- The change receives the necessary approval. A medical correction, for example, may require renewed clinical review rather than an editorial edit alone.
- The reporter may be acknowledged. When contact information is provided, we may confirm receipt, request clarification or summarize the outcome. Privacy, legal or operational limits may restrict what we can disclose.
How corrections appear on a page
A substantive correction may include an updated date, a correction or editor’s note, revised sources, renewed expert review, or a short explanation of what changed and why. The form should match the significance of the issue: readers should be able to understand a material change without routine maintenance overwhelming the page.
Minor spelling, punctuation, formatting, accessibility-markup and non-substantive link fixes may be made without a separate public notice. They remain part of the page’s revision history or maintenance record. Adding new information without correcting an error may be labelled as an update rather than a correction.
If content presents an immediate risk or cannot be supported, we may temporarily unpublish or remove it while the review is completed. A page may also be consolidated or redirected when another page provides the clearer canonical answer.
Evidence changes and reasonable disagreement
Sleep medicine, healthcare delivery, product information and Canadian policies change over time. A page that accurately reflected its sources when reviewed can later require an update. We treat a superseded guideline, safety notice, product change or new regulatory requirement as an update trigger even when the earlier version was not negligent or misleading.
When credible evidence is mixed, we aim to describe the uncertainty, the population studied and the limits of what can be concluded. We do not remove well-supported criticism simply because it is inconvenient. If a concern remains unresolved, it can be escalated internally to the appropriate policy owner and the rationale for the decision is documented.
Transparency on our pages
Where appropriate, public content may show:
Visible authorship or review credit is added only after identity, credentials, scope and page-level approval are documented. A medical-review label does not create a clinician-patient relationship or make general website content an individual treatment plan.
- the author or responsible editorial team;
- the name and qualifications of a reviewer who approved that version within a relevant scope;
- the published, updated or medically reviewed date;
- sources that materially support the content;
- important limitations, uncertainty and the distinction between education and individual advice;
- commercial relationships, sponsorship, manufacturer support or other material conflicts; and
- the criteria used for comparisons, recommendations or product selection.
Commercial and product corrections
Virtual Sleep Care may discuss or sell products, but commercial interest does not change the correction standard. Product names, identifiers, compatibility, authorization, specifications, availability, prices and warranty information should come from checked product records and approved sources. When a source conflict cannot be resolved, the claim should remain withheld or clearly qualified.
Pricing, stock, shipping and coverage information can change. A current checkout or written service confirmation may take precedence over an older educational example, but a mismatch on the website should still be reported and corrected. We do not promise insurer reimbursement or treatment suitability through a content page.
Other routes for help
Do not use email for an emergency. Call 911 or your local emergency service when immediate help is required. Do not drive if you are struggling to stay awake.
- Content correction or general website concern: support@virtualsleepcare.ca
- Individual care or clinical-support question: care@virtualsleepcare.ca
- Privacy access, correction or complaint: privacy@virtualsleepcare.ca
- Formal legal notice: legal@virtualsleepcare.ca
- Order, shipping or return question: support@virtualsleepcare.ca