Virtual Sleep Care Inc.

Terms of Sale

Effective August 25, 2026

Orders and acceptance

These Terms of Sale apply to products and services purchased through Virtual Sleep Care. Virtual Sleep Care subscriptions are not available at launch. Any provisions below describing subscriptions apply only if we introduce them later and you separately choose to enrol. An order is an offer to buy; we may accept, decline, limit, or cancel an order where permitted by law, including for availability, pricing, payment, eligibility, safety, or suspected fraud reasons.

Pricing, payment, and taxes

Prices, availability, promotions, and product descriptions may change before an order is accepted. Applicable taxes are calculated for the shipping destination. Payment is processed through Stripe or PayPal using WooCommerce, according to the options available at checkout. Orders containing the diagnostic home sleep test use Stripe at launch. We do not store full payment-card numbers.

Subscriptions and insurance

Virtual Sleep Care does not offer recurring subscriptions or automatic replenishment at launch. If subscriptions become available later, renewal timing, quantities, prices, cancellation terms and eligible replacement items will be disclosed before you enrol. Insurance coverage does not automatically create a subscription or replacement order. Confirm your benefits and required documentation with your insurer. A common insurance pattern may permit replacement CPAP masks, tubing, or water chambers every six months and a CPAP device every five years, but coverage varies. You are responsible for confirming your coverage and any required documentation.

Shipping, returns, and product use

Shipping is governed by our Shipping and Delivery Policy. Returns requested within 30 days are accepted only for unopened, unused, sealed products in their original packaging and require authorization. Customers ordinarily pay return shipping. Products must be used only as directed by their manufacturer and qualified healthcare professional, where applicable.

Consumer rights and governing law

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable Canadian consumer-protection law. These Terms are governed by New Brunswick law and applicable federal Canadian law; subject to non-waivable rights, disputes are submitted to the courts of New Brunswick, Canada.

Questions: support@virtualsleepcare.ca. Legal notices: legal@virtualsleepcare.ca. Also read our Website Terms of Use and Privacy Policy.

NaviSleep home sleep test orders

The standalone NaviSleep home sleep test is provided by NaviSleep Respiratory Solutions Inc. Virtual Sleep Care collects payment on NaviSleep’s behalf and identifies that amount separately on your receipt. No tax is charged by Virtual Sleep Care on that amount.

With your agreement at checkout, once your payment is confirmed, Virtual Sleep Care sends NaviSleep your name, email address, phone number, billing province, preferred language (English or French) and order number. NaviSleep uses these details to contact you about your test and email you its welcome message and its intake and consent form. We do not send your street address, postal code, payment details or any health information. NaviSleep collects your shipping address and the health information it needs directly from you on its intake form, and handles that information under its own privacy practices. Test results and clinical records are not added to your store order.

These details are sent electronically to NaviSleep through NaviSleep’s automation service, which may process them outside Canada. We send them only for a confirmed payment, and only once per order.

For questions about the test, contact info@navisleep.com. For order, payment or refund assistance, contact support@virtualsleepcare.ca or 1-877-522-3199.