Trust Centre

What you can find here

The Trust Centre is the hub for Virtual Sleep Care’s public accountability information. These resources explain standards in more detail:

• Editorial Policy — how topics are selected, researched, written, reviewed, disclosed, updated and retired.
• Medical Review Policy — which content requires qualified clinical review, what reviewers check and what a review label means.
• Transparency and Corrections Policy — how to report an error and how material corrections, disputed evidence and urgent concerns are handled.
• Privacy Policy — how personal information may be collected, used, disclosed, retained and protected, and how to make a privacy request.
• Medical and Educational Disclaimer — the boundaries between general website information, individual healthcare and emergency services.
• Accessibility information — our approach to accessible content, service and feedback.
• Sleep health experts — professional backgrounds, contribution roles and the limits of expert attribution.
• Website Terms of Use and Terms of Sale — the terms that apply to using the website and purchasing eligible products or services.
• Shipping and Delivery Policy and Returns and Refunds Policy — practical order, delivery and return expectations.
• Our Customer Guarantee — what we promise on returns, mask exchanges, warranties, pricing and prescription checks.

Our content standard

Virtual Sleep Care aims to provide calm, clear, useful information for people in Canada. Content should answer the reader’s question directly, use Canadian context when it matters, explain necessary clinical terms, distinguish association from causation and make uncertainty visible.

Medical and treatment pages should identify an author or responsible team, a qualified reviewer when clinical review is required, meaningful publication or review dates, and sources appropriate to the claims. Product and service pages need accurate scope, availability and commercial information. Metadata and structured data must match what readers can see; schema cannot be used to imply approval, expertise, a service or a product offer that the visible page does not support.

General website information is educational. It cannot diagnose a reader, prescribe treatment, replace an individualized clinical relationship or guarantee an outcome, test, service, product, insurance decision or reimbursement.

How content moves from idea to publication

Passing one review does not substitute for another. Clinical approval does not confirm privacy compliance, and product-data verification does not make an item appropriate for a particular person.

• Define the reader’s need. A brief identifies audience, question, scope, useful next steps, evidence needs, safety risks and overlap with existing pages.
• Collect suitable sources. Canadian official information is prioritized for Canadian requirements; recognized guidelines and peer-reviewed evidence support clinical claims; authorized manufacturer and checked product records support product facts.
• Draft for clarity and usability. The page gives a direct answer, explains terms, uses scannable structures and avoids unsupported promises or unnecessary alarm.
• Complete editorial review. Editors check accuracy, completeness, duplication, internal links, accessibility, metadata and whether the page answers its stated question.
• Add specialist review where required. Clinical, product, regulatory, privacy, accessibility, legal and operational reviewers assess material within their scope.
• Confirm attribution and disclosures. Names, credentials, review dates, conflicts and commercial relationships are verified before they are displayed.
• Check before publishing. Before publishing, we check accuracy, sources, links, accessibility and how the page reads on a phone.
• Monitor and maintain. New evidence, safety notices, product changes, reader feedback and performance signals can trigger review, correction, consolidation or retirement.

Medical review and human clinical judgment

Content about symptoms, diagnosis, sleep testing, treatment, CPAP use, device safety and other material health decisions requires a reviewer with qualifications relevant to the subject. The reviewer assesses the exact version within a defined scope. A name on an expert directory does not automatically authorize review of every topic.

Named review supports accountability but does not create a clinician-patient relationship. Qualified healthcare professionals retain independent judgment for individual care. A website, symptom pathway, questionnaire, device application or AI system is not the sole basis for diagnosis, prescribing or treatment decisions.

Virtual care and remote PAP data can support assessment or follow-up when offered through an approved service. Remote monitoring is not necessarily continuous or real time, is not an emergency-response service and does not guarantee that information will be reviewed at a particular moment unless a specific service expressly states otherwise.

Product information and commercial independence

Virtual Sleep Care may sell products discussed on the site. That relationship should be clear and does not allow a manufacturer, sponsor, affiliate arrangement or sales target to override safety information, evidence or editorial judgment.

Product identity, licensing, specifications, compatibility, included components, warnings, warranty, pricing and availability should come from verified regulatory, manufacturer, distributor or checked product records. A product link or comparison is not automatically a personal recommendation. Readers should confirm the exact model, prescription needs, compatibility, price, taxes, shipping and return terms before purchase.

Authors, reviewers and contributors disclose material ownership, employment, referral, manufacturer, consulting, sponsorship or other relationships relevant to their work. A relationship does not always prevent participation, but it must be assessed, managed and disclosed when it could matter to a reader.

AI-assisted work remains human-accountable

AI tools may assist with research organization, drafting, formatting, metadata, structured-data preparation, duplication checks or quality assurance. Their output is treated as unverified draft material. People remain responsible for checking sources, links, quotations, names, credentials, claims, privacy, accessibility and final approval.

AI does not replace a qualified clinical reviewer or an individual clinician’s judgment. Virtual Sleep Care does not publish invented expert quotations or attribute AI-generated wording to a person unless that person has reviewed and approved the exact language. Sensitive personal or health information should not be entered into a general AI workflow without specific privacy and security approval.

Privacy, security and payment boundaries

The Privacy Policy explains Virtual Sleep Care’s personal-information practices and request routes. Readers should avoid sending medical records, test results, payment information, insurance identifiers or other sensitive details through a general website or correction email unless an approved process specifically requests them.

Payments may be handled by approved third-party payment services. Virtual Sleep Care should not claim to store or avoid storing particular payment data unless that statement matches the implemented checkout and service-provider configuration. Privacy, security and retention claims must remain aligned with actual operations, contracts and legal review.

Accessibility and inclusive information

Useful information must be usable by more than one type of reader. We aim for meaningful headings and link text, keyboard-compatible interaction, sufficient contrast, readable layouts, text alternatives for informative images and plain-language explanations of technical terms. Accessibility feedback is treated as substantive quality feedback and may trigger a correction or redesign.

Content should avoid stigma, blame and assumptions about gender, body size, disability, geography, family structure or access to care. Women’s and men’s pathways can help readers recognize different symptom patterns, but they are navigation routes rather than rigid categories or diagnostic rules.

Corrections, updates and page consolidation

Readers, clinicians, experts, partners and staff may report a factual, safety, accessibility, sourcing, attribution or disclosure concern. Potential safety, privacy, legal, pricing and service-access problems receive priority. Material errors may receive an updated date, renewed review or public correction note; minor spelling and formatting maintenance may not require a separate notice.

When two pages answer the same intent, we may combine their strongest material into one canonical page and retire or redirect the other. This helps readers find one complete answer and reduces contradictory or outdated versions. Read the Transparency and Corrections Policy for the reporting and review process.

Contact the right team

Do not send unnecessary personal or health information through a general email route. Virtual Sleep Care is not an emergency service. Call 911 or your local emergency service when immediate help is required, and do not drive if you are struggling to stay awake.

• General support, website content or order question: support@virtualsleepcare.ca
• Content correction: support@virtualsleepcare.ca with Content correction in the subject line
• Individual care or clinical-support question: care@virtualsleepcare.ca
• Privacy access, correction or complaint: privacy@virtualsleepcare.ca
• Formal legal notice: legal@virtualsleepcare.ca